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Baroque Revelry

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS

Get the answer to frequently asked questions below, or email boxoffice@aco.com.au if something still isn't clear.

Attendance Guidance

Please do not attend a performance if you:

  • are feeling unwell
  • have experienced any symptoms of COVID-19 in the past 14 days
  • are awaiting the results of a COVID-19 test
  • have been in contact with a suspected or confirmed case of COVID-19
  • have returned from overseas or a hotspot area, or have had direct contact with someone who has returned from overseas or a hotspot area in the past 14 days
  • have been in any venues or locations identified as a hotspot area and/or where the advice has been to isolate for 14 days.

Please review our COVID-19 terms and conditions if you are no longer able to attend a Performance due to these reasons. Please err on the side of caution when considering your attendance.

Whilst at a performance:

  • It is strongly recommended that you wear a face mask - please bring your own or, if necessary, one can be provided on entry. Please note that it may be mandatory to wear a face mask in some states, in line with current Government directives.
  • Practice social distancing, allowing 1.5m between others and avoiding close contact.  
  • Practice good hand hygiene. Wash your hands frequently with soap and water for 20 seconds.
  • Use hand sanitiser (including before and after eating); and cough or sneeze into your elbow or a tissue.
  • Where possible, use contactless payment methods at all transaction points within your venue.

Can I choose my own seats?

In some cities, yes, but not in all. Depending on the current COVID-19 health policies of your state, seating within venues may, or may not, be socially distanced. If it is socially distanced, then the ACO will allocate your seats. If seating is not socially distanced, and the venue is operating at 100% capacity, then you will be able to choose your own seat.

Patrons in Victoria are advised that due to ongoing COVID-19 restrictions all seats must be allocated by the ACO. You may book a general admission ticket to secure your entry to a performance, and your seat will be confirmed by the ACO closer to your performance date.

Can I renew my subscription seats?

If your venue is operating at 100% capacity then yes. If your venue is operating with socially distanced seating then you won’t be able to renew your subscription seats. We will reseat you for 2021 and freeze your current seats so you can go back to them in 2022.

Do I have to wear a mask to concerts?

Face masks may be mandatory in some states depending on current government health advice concerning COVID-19. Please check this page regularly for updates and take care to read all pre-concert emails and communications from the ACO concerning your performance. 

Am I eligible for a concession?

Concession-priced tickets are available to current holders of means-tested Australian pensions (Aged, Disability, Veteran’s Affairs, Supporting Parent).

I have a credit on my account. How can I use it?

You can use your existing credit towards any ACO purchase, including live performances and StudioCasts subscriptions. Credits can only be redeemed by emailing boxoffice@aco.com.au or by calling our Box Office on 1800 444 444.

Will my credit expire?

Credit amounts generated from cancelled performances do not expire. We will continue to hold onto your credit until you decide what you would like to do.

Can I purchase accessible seating?

If you would like to book wheelchair or accessible seating spaces, please call the Box Office on 1800 444 444.

Can I purchase an ACO StudioCasts Subscription and a live performance ticket?

Yes, you can purchase both a StudioCasts and live performance subscription, either online or over the phone.